FAQ
Am I eligible for free shipping?
Domestic orders only of $70 or more are eligible for free shipping.
Best form of contact?
Please email support at info@stingerwheels.com for all questions/changes regarding orders.
Social media can help answer any non-order related questions and inquiries
How long will my order take?
Orders typically take 3 business days to fulfill. However, due to the pandemic please allow extended fulfillment and shipping times.
During Peak Seasons (Memorial Day, Fourth of July, Veterans Day, Thanksgiving, Christmas, New Year) Please allow extended time frames for fulfillment and shipping times.
We ship through USPS and UPS and these are busy times for them as well.
How to add a note to my order?
In order to do so you will need to checkout by clicking the cart icon and a box will appear on bottom left section of the screen. This is the only way to be able to. If you checkout and were unable to make a note like this please email our support team and they can try and accommodate the note as best as they can if the order has not been fulfilled at the time the message was received.
Why have my items not shipped? I paid for faster shipping!
If you purchased faster shipping that only applies to the shipping time, not the time it takes to process the order for shipping. Items may take up to five days to process. Just because you paid for two day shipping does not guarantee it will arrive in two days once the order is placed. We try our absolute best to process orders as quickly as possible and get them to you in the correct shipping time.
Do you ship internationally!
At the moment we currently do not offer international shipping.
Please keep in mind, if your package is returned to our warehouse for having an insufficient address or being unclaimed, you will not be reimbursed for the shipping cost, only the cost of the product purchased.
You can check international rates by adding items to cart before payment.
Please note extra charges may be added by countries and cost varies.
These aren’t our fees, and we cannot pay or dismiss them.
Why can’t you ship to my address!
UPS does not allow international shipping to P.O box addresses, we're sorry for the inconvenience! If your address is not a P.O box and still are having issues please contact info@stingerwheels.com
How much does shipping cost!
It varies by how many items you have in your cart, the shipping option selected and the destination.
You may add items and destination info to your cart and see rates before payment.
I forgot to put an item in my cart and I have already paid, can you add it please?
Unfortunately we cannot edit items in an order after they have been processed. If you want to add additional items we will need to cancel and refund your original order so that you can place your new order with the correct items.
Can you combine my orders to save on shipping?
Unfortunately there is no way for us to accomplish this task due to the order volume. However, you can email info@stingerwheels.com and we can cancel and refund the orders so you can combine them in a new order.
I ordered the wrong size/item, can you change the size/item on my order?
Unfortunately there is no way for us to edit an order after it has been processed. We can however cancel and refund the original order so that you can place an order with the correct items or sizes.
How do I return an item?
Please see RETURN & EXCHANGES Policy for more information.